Nails By CZ

1. **Purpose:** These policies are in place to secure appointments and safeguard my livelihood. Consistency is crucial for maintaining high-quality service and business efficiency. 2. **Cancellation and No-Show Policy:** - Less than 24-hour notice: Full charge for the booked service. - Less than 48-hour notice: 50% fee. - Frequent last-minute cancellations may result in an inability to book future appointments. 3. **New Clients:** - Non-refundable 50% deposit upon booking the first appointment (not applicable for reschedules). 4. **Payment:** - 3.5% credit card processing fee paid by client. (To avoid 3.5% fee, ask about other payment methods) - Active card on file required for all clients. 5. **Guests:** - Extra guests allowed ONLY if receiving a service due to limited space. 6. **Service Refusal and Theft:** - Right to refuse service under any circumstance. - I reserve the right to prosecute for theft of services. 7. **Multiple Services Booking:** - If booked for multiple services (ie. mani/pedi) but only want one (ie. mani), payment for all booked services required. Contact me directly with any questions. 8. **General Policies:** - Prices subject to change without notice. - Non-negotiable prices. - No guarantees, no refunds. - No call/no show on the first appointment results in a permanent booking ban. 9. **Health and Contagious Conditions:** - If sick/contagious, reschedule or risk being sent home with full service charge. 10. **Appointment Preparation:** - Arrive with a chosen nail color in mind. - Contact ahead for assistance in choosing colors to ensure adequate time for optimal service. - Prior notice required for nail art/designs/crystals to allocate sufficient time.